The customer engagement platform
based on messaging
Attract, engage and retain customers via SMS, email, RCS and automated customer journeys.
Integrate inTouch with CRM, e-commerce and business applications.
It’s not enough just to send messages.
We need to build relationships that stand the test of time.
With inTouch, you can link data, channels and automations to enable consistent communications throughout the customer journey: from acquisition to the first purchase, and from reactivation to loyalty.
Purchase
Collect contact details and generate engagement through forms, landing pages and dedicated campaigns.
Get involved
Send relevant content via SMS, email and RCS based on data, events and behaviour.
Build customer loyalty
Automate post-purchase journeys, anniversary campaigns, loyalty programmes and customer reactivation.
Find out how Journeys work
Contacts, campaigns
and customer journeys.
All in inTouch.
Manage your audience and engagement, create content, set up multi-channel campaigns, automate workflows and monitor results all from a single platform. inTouch is designed to make advanced activities accessible without adding to operational complexity.
- Audience and consent management
- SMS, email and RCS campaigns
- Journey and event-driven automations
- Reports and statistics
- Accounts, users and permissions
Choose a channel.
Or let Journey do it for you.
Each channel has a different purpose. inTouch brings them together within the same ecosystem and allows you to combine them according to your objective, the context and user response.
SMS
For notifications, OTPs, reminders and urgent communications.
For in-depth content, campaigns and ongoing reports.
JOURNEY BUILDER
To set up automated workflows based on events, data and behaviour.
RCS
For verified, visual and interactive messages with built-in actions.
inTouch by the numbers
Years of experience
Companies using inTouch
Countries served
Of messages sent per month
Customer stories help us grow.
inTouch
works with the systems you already use
Connect CRM, e-commerce and business applications via APIs, webhooks and native integrations. You can synchronise data, trigger communications in response to real-time events and incorporate messaging into your processes without having to rebuild your tech stack.
One platform,
many ways to use it
Launch campaigns and customer journeys without having to set up a complex platform.
Integrate inTouch into your offering, manage clients and sub-accounts, or offer the platform under your own brand.
Build integrations, workflows and bespoke solutions to meet complex requirements.
Access the infrastructure and services dedicated to A2P traffic.
The simplicity of inTouch is built on a solid infrastructure
For over 25 years, rdcom has been developing technologies for business messaging. Proprietary infrastructure, expertise in delivery, direct support and in-house development underpin every campaign and every customer journey managed using inTouch.
Years of experience
SMS sent every year
Global customers
Proprietary infrastructure
Customer stories help us grow.
Frequently asked questions
What does rdcom do?
rdcom supports SME, wholesale and enterprise in managing digital communication via SMS, RCS, email and OTP. It offers the inTouch multichannel platform and tailored solutions integrated into enterprise systems.
When is it appropriate to choose inTouch and when a tailored enterprise solution?
inTouch is ideal for those seeking operational autonomy in a single platform. Tailor-made enterprise solutions are suitable when complex integrations, dedicated APIs or customized communication flows are needed.
What communication channels can I manage with rdcom?
Does rdcom integrate with CRM, ERP or proprietary software?
Yes. rdcom offers integrations via APIs and customized solutions to connect messaging services to CRM, ERP, e-commerce and enterprise software.
