The customer engagement platform to manage data, channels and journeys
Manage contacts and consents, create SMS, email, and RCS campaigns, and activate automated journeys in a single environment connected to your business systems.
inTouch features in a single environment
inTouch brings together audiences, content, campaigns, automations, and results. You can manage individual communications or build journeys that react to events and behaviors, without multiplying tools and operational steps.
Contacts and audience
Organize data, lists, segments, preferences, and consents.
Campaigns
Create and send SMS, Email, and RCS communications.
Journey
Trigger automatic flows based on events, expectations, and conditions.
Contents
Use visual editors, templates, landing pages and forms.
Statistics
Monitor submissions and interactions to improve subsequent activities.
Accounts and permissions
Manage multiple users and access levels based on context.
Connect what you know to what you communicate
Contact data, events generated by business systems, and message interactions can trigger segments, campaigns, and journeys. Each new response updates the path and makes subsequent communication more relevant.
Data and events
Audience and rules
SMS EMAIL RCS
Results
Action
Marketing campaigns and transactional communications
With inTouch you can manage two different needs in the same environment and choose SMS, Email or RCS based on the content, context and objective.
- Marketing campaigns
Journey-triggered or scheduled communications for newsletters, promotions, reminders, and engagement activities.
- Transactional communications
Messages tied to a user event or action, such as one-time passwords, order confirmations, shipping notifications, and reminders.
For each case, you can choose SMS, Email, or RCS based on the content, context, and objective, or combine them within a Journey.
SMS
Notifications, OTPs, reminders, and instant communications.
Discover moreCampaigns, structured content and ongoing relationships.
Discover moreBuild Journeys
that react to events and behaviors
Using the visual editor, you can define the entry point, expectations, conditions, and triggered messages. The path can change based on available data and user actions.
- Welcome and onboarding after registration
- Reminder or recovery after an incomplete interaction.
- Post-purchase communications, anniversaries, and reactivation.
A ready-made database for more relevant communications
With pop-ups, forms, and landing pages, you can collect new subscriptions and feed your lists directly in inTouch. Subscription Flow centralizes subscriptions, preference updates, and unsubscriptions.
You can import and organize contacts, create segments, manage preferences and consents, and use updated audiences in campaigns or as entry points and conditions for Journeys.
Each step keeps user choices at the center and supports data management consistent with the company's GDPR obligations.
Connect inTouch to the systems you already use
Connect CRM, e-commerce, management systems, and applications via RESTful APIs, webhooks, and available integrations.
You can synchronize contacts and preferences, receive events, trigger messages, and report results back into business processes.
Pre-built integrations are also available: Salesforce Marketing Cloud, to include SMS and RCS in the platform's Journeys, and the inTouch by rdcom app on Zapier, now documented for triggering email and SMS sending from events generated by other applications.
Would you like to include inTouch in your range?
Manage multiple clients and sub-accounts, or offer the platform under your own brand through the rdcom Partnership Programme.
Start with a goal
Every journey begins with a desired outcome. With inTouch, you can combine contact collection, data, campaigns, and journeys to guide users through the different stages of the relationship.
Acquisition
Collect new contacts through pop-ups, forms, and landing pages, record consents and preferences, and activate the first welcome message.
Form → consent → welcome
Conversion
Create segments based on available data, send targeted campaigns, and continue communication with follow-ups consistent with user interactions.
Segment → campaign → follow-up
Service
Transform a booking or request into an automated process, from initial confirmation to pre-appointment reminder.
Booking → Confirmation → Reminder
Retention
After a purchase, keep the relationship active with follow-up communications and new messages aimed at users who have not interacted in a while.
Purchase → Follow-up → Reactivation
A simple platform, backed by messaging expertise
inTouch is developed by rdcom, which has been working in business messaging for over 25 years.
Infrastructure, direct support, delivery experience, and integration capabilities support campaigns, transactional communications, and journeys.
Control and monitoring of shipments.
Onboarding, integrations, and configuration support.
Customer stories help us grow.
Find out what people are saying about inTouch and tell us about your experience: it only takes a few minutes!
Frequently asked questions
What is inTouch?
inTouch is rdcom’s customer engagement platform. It brings together contact management, SMS, email, and RCS campaigns, automated journeys, statistics, and integrations in a single environment.
Which channels can I manage with inTouch?
You can create and manage SMS, email, and RCS campaigns. Channels can be used individually or combined in journeys based on data, events, and behaviors.
What is the difference between a campaign and a Journey?
A campaign is a configured email sent to an audience. A Journey is an automated process composed of events, expectations, conditions, and communications that can change based on data and interactions.
Does inTouch integrate with CRM and e-commerce?
Yes. inTouch can connect to CRM, ecommerce, and business applications via RESTful APIs, webhooks, and available integrations.
Can I manage transactional and marketing communications?
Yes. inTouch can support notifications and messages related to operational events, as well as marketing campaigns and journeys. Configuration, consents, and channels must be defined based on the use case.
Does inTouch manage contacts and consents?
Yes. The platform allows you to organize contacts, lists, segments, preferences, and consents and use this information to define audiences and communications.
Is inTouch suitable for multiple users or accounts?
The platform supports multiple users, roles, and multi-account structures. Configuration depends on your organization and operating model.
How can I try inTouch?
You can request a guided demo or activate a free trial if you want to explore the platform firsthand.
