Develop new customer engagement services for your customers
With inTouch, you can integrate SMS, email, RCS and Journey into your offering. Choose the partnership model that best suits your role and rely on rdcom’s support from the initial enquiry right through to activation.
A programme for those who already work with businesses and digital projects
The Partnership Programme is designed for organisations that wish to incorporate customer engagement services into their offering, generate new opportunities or manage client projects directly.
The model varies depending on the role, skills and desired level of autonomy.
Marketing and digital agencies
Expand campaigns, automations and ongoing services.
Software companies and platforms
Integrate messaging and customer journeys into your products or processes.
System integrators and IT companies
Connect inTouch to CRM, e-commerce and other applications.
Reseller
Resell rdcom services and manage clients directly.
B2B consultants and professionals
Turning relationships and opportunities into high-quality projects.
Incorporate customer engagement into your clients’ projects
- Campaigns and communications via SMS, email and RCS.
- Automated journeys linked to data, events and key moments in the relationship.
- Management of contacts, audiences and consents on the platform.
- Integrations with CRM, e-commerce and applications via APIs and webhooks.
- Managed services, consultancy, implementation or resale, depending on the model chosen.
Choose the role you want to play in the projects
Advocate
Report suitable opportunities and facilitate contact.
Commissions on activated customers, in accordance with the terms and conditions of the Programme.
Solution Partner
Integrate and customise the platform for your projects.
Technology projects and high-value services.
Agency
Use inTouch to manage communications and the customer journey.
New services and continuity in our relationship.
Reseller
It resells rdcom services and manages the commercial relationship.
Autonomy and recurring revenue, subject to agreements and conditions.
From the first opportunity to an active project
Assessment
We share the same target audience, offering, expertise and objectives.
Model
Let’s define the partnership framework and responsibilities.
Activation
We set up access arrangements, materials and operating procedures.
Opportunities
Let’s assess the use case and the commercial or technical approach.
Growth
We monitor activities, results and new opportunities for development.
Manage customers, access and activities all in one place
The Partnership Programme has a dedicated workspace within inTouch. Depending on their profile and the permissions assigned to them, partners can organise clients and sub-accounts, manage users and access rights, and view the information provided by the programme.
• Clients and sub-accounts.
• Users, roles, permissions and shared access.
• Activity, purchases and history available for the profile.
• Fees and reporting as set out in the agreements.
Tools and support to get started and keep working smoothly
Welcome
Overview, documentation and essential materials for understanding the offering.
Onboarding
Training on the platform, operational processes and support with set-up.
Opportunities
Commercial and technical support in agreed cases.
Development
Use cases, updated materials and shared initiatives, where relevant.
Technology, infrastructure and expertise, all from a single source
Let’s work out together which model is best suited
The initial discussion helps us understand which clients you work with, which services you wish to develop and what role you would like to take on. From there, we can define your profile, responsibilities and the onboarding process.
