Videos and Tutorials
What's new at inTouch
Watch videos dedicated to features, product news and updates.
RCS Campaigns
Discover RCS campaigns, the integrated solution for creating, managing, and sending campaigns directly from the platform. Create rich, interactive communications with cards, carousels, multimedia content, and calls to action, delivering a more engaging and effective experience for your customers.
Journey Builder
Learn how inTouch's Journey Builder works and how user actions drive communications automation. A video showing the logic of the tool and its potential in creating dynamic, personalized paths along the customer journey.
Redesign
Discover inTouch's new design, designed to make navigation more intuitive and daily work more fluid. An updated interface that simplifies access to features and enhances the user experience across the entire platform.
Tutorial inTouch
If you don't know where to start, check out our tutorials and see how easy it is to use inTouch step by step.
Video tutorial inTouch
Learn how to configure subscription flows by setting up user and administrator notifications based on the actions performed: subscription, unsubscription, and contact updates.
Learn how to create automated communications with Journey Builder using predefined flows or designing new ones. Choose reference lists then drag and drop start triggers, waits, splits and actions into the map, customizing them to your needs.
Activate, schedule, pause or stop the flow and view its statistics to monitor its performance.
Learn how to create and manage your lists intuitively: import contacts, create real or virtual lists, and link your forms.
Learn how to take advantage of all the tools available to keep them clean and up-to-date.
Learn how to create and manage your SMS campaigns: view existing ones or set up new ones by choosing the gateway, sender and defining the content (up to 160 characters).
Choose target lists and decide whether to send right away or schedule the campaign according to your needs.
Learn how to create and manage your email campaigns: view existing ones or set up new ones. Select recipients and set sender data, choose and customize the template, define subject line and preview text, and send a test to make sure everything is correct.
Follow the steps until your campaign is sent or scheduled.
Discover how to create an RCS campaign: choose the format, customize the creative with images, text, and call-to-action buttons, preview the message, and make sure every detail is correct. Set up a fallback message to reach recipients who do not have RCS enabled and complete the configuration process through to campaign sending or scheduling.
GRAPES EDITOR
Discover how to create your own templates with the new inTouch editor by dragging and dropping customizable elements, adjusting their color, size, and position, and adding multimedia content from the Media area.
Preview your work or send a test to verify the result, then save the project or use it directly in your campaign.
For landing pages, you can also add a form to easily collect your users’ data.
Learn how to create sign up forms linked to a list: customize fields and configure notifications. Choose templates for your landing pages, publish them, and easily define their duration.
Find out how to set up an A/B test by choosing the variables to compare, selecting the list, the percentage of recipients involved, the duration of the test and the criterion for determining the winning variant.
Send the campaign now or plan it, following all the technical steps in a simple and guided way.
In the statistics section you will then find the detailed results of the test to evaluate its performance.
Learn how to analyze the performance of your email, SMS, RCS, A/B test, and SMS ADV campaigns by viewing aggregate data or looking for information on an individual recipient.
Download full reports and delve into landing page results by analyzing click map, geolocation, devices used, and top-rated call-to-actions.
Learn how to set up an SMS ADV campaign using the database provided by rdcom: select the target audience by gender, age group and geographic area.
Follow the steps to correctly define content, sending parameters and budget for your campaign.
Learn how to send OTP codes, set up a template by choosing code type, length and duration. Choose the recipient’s area code and phone number.
View the status of the generated OTPs and validate the code received from the client.
Learn how to create automations starting with your list of recipients, setting the trigger and the start time. Configure automatic email or SMS sending and define waiting times between steps.
Learn how to create email and landing page templates with K-Bricks, the block editor that lets you customize each element and add multimedia content from the media area.
Preview your design and send tests to make sure everything is correct. Save your work or use it immediately in a campaign.
