If you are a financial institution, you can send a transactional SMS to your clients each time they make a purchase. This assists in aiding fraud prevention by enabling your clients to be alerted in real-time if a fraudulent transaction has been made from their bank account.

Ensure that you include details within the SMS on how the recipient can take immediate action to signal that a purchase has been made by someone else.

If you are service provider, then sending out appointment reminders is the perfect way in which you can remind customers about upcoming appointments and assist in the reduction of appointments being wasted.

Your customers are going to have busy lives, so providing this useful feature is going to be very much appreciated, while also benefiting your business. This is a particularly useful tactics to employ for doctors and dentists, where demand is often high, enabling you to use your time most effectively and increase profits.

Sending out billing notifications detailing the amount owned and when payment is due is an ideal way of keeping your customers updated about their account. You can also use A2P SMS to inform them about any changes in your pricing to ensure that customers are aware of any changes in cost and a better billing experience is enjoyed.

If you are an eCommerce business, then sending out automated shipping notifications provides a high level of customer service and lets your customers track their orders if you include tracking details within the SMS.

Providing real-time updates helps ensure that you are providing your customers with strong levels of customer service and increasing positive perceptions of your company.

There have recently been increases in fraudulent crimes focusing around phishing and account hacking through data breaches. Altering your customers in real-time to suspicious activity on their account again helps with preventing fraud and providing higher levels of customer service.

As soon as suspicious activity occurs, an SMS can be sent out that alerts the customer and the appropriate action can be taken to protect the account from suspicious behaviour.