https://rdcom.com/wp-content/uploads/2021/03/Blogpost-cover-eng-1.png 450 701 Giulio https://rdcom-site-assets.s3.eu-central-1.amazonaws.com/images/svg-incollato-156432x56.svg Giulio2021-03-22 15:18:072021-03-22 16:22:03Use 2-way SMS to increase customer engagementA2P SMS
Integration of A2P & Email
Taking a multichannel approach to providing higher levels of security for your customers’ accounts and data is important for any businesses wanting to protect both their clients’ and their own reputation.
Using A2P SMS with automated security emails is the ideal way to achieve this and provides extra layers of protection that will be appreciated by your customers.
Evaluating existing security procedures and taking action to improve them are considerations that are becoming more important for businesses. Recent instances in fraud, phishing and data breaches are becoming more commonplace. Designing and implementing robust security procedures and protocols that you can rely on to minimise risks are now more important than ever.
When considering the risks associated with fraud, most people usually consider the impact that it has on customers or end users – in reality, businesses of all sizes are also impacted.
One data breach that results in your customers’ data being compromised can result in a loss of confidence in your company from both current and prospective customers. This can have a devastating impact upon your business and lead to you having to invest both your company’s time and budget into repairing your reputation rather than focusing on growing your business.
The Importance of 2-Factor Authentication
Taking an integrated channel approach with 2-Factor Authentication for your online security is an ideal solution for many types of businesses or enterprises. This tactic can be used by different types of companies and enterprises who offer the functionality to login to an online platform. If your business offers a service that deals with sensitive data, especially in relation to financial services, then embedding extra layers of security is essential and needs to be a core consideration.
Power of SMS and Email
When combining the power of SMS and email you can utilise the power of a ubiquitous device that users have with them throughout the day. Sending out automated SMS and email is both a reliable and cost-effective way in which you can provide increased security.
OTP CODE
This is a simple but powerful way in which to reduce rogue activity and one that is appreciated by users. Extra levels of security can be obtained by requiring that an OTP that is sent by email is also entered, however this does not provide the same level of security as an SMS.
End users will often reuse passwords, meaning that those acquired during a data breach could quite easily be used to enter into users’ email accounts, especially if they are using email clients that do not implement higher security procedures in the instances where suspicious login activity has been detected.
Choose Set Up
Depending on your type of business you may choose to set up the functionality that users can login to the platform by entering an OTP that is sent to their mobile device via SMS. This helps to reduce the risks associated with data breaches as even if the users’ passwords were revealed to fraudsters, it would not be possible for them to enter into the account area without entering the OTP.
Improve Account Recovery
The integration of A2P SMS and automated emails is also highly beneficial when it comes to providing the functionality to recover accounts. Ensuring that higher levels of security are present during this process is essential as attempts may be made to access your customers’ accounts by using their personal data.
Ensuring that you are providing higher levels of authentication for this means that attempts to enter the account and change passwords can be prevented. Sending out double authentication first via email and then by SMS helps to protect accounts and stops fraudulent attempts to log in.
This is also a worthwhile tactic to implement in the event that there are attempts to log into the account from a location or device that is not usually associated with the account; implementing these levels of protection can be beneficial in the long-term and will be appreciated by end users.
If you are looking to increase your company’s online security by using 2-Factor Authentication via automated SMS and email, then speak to one of our experts today and start planning your approach.
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