Why Use 2-Way-Messaging?
2-way messaging opens up interactive communication between brands and their current and potential customers anywhere in the world. The nature of SMS means that that messages are delivered and read in real-time.
It is a direct, immediate, and cost-effective messaging tool to provide increased levels of customer engagement – you can even use it to gain insights and feedback from your customers and use it to improve your business.
2-way SMS can be used for a variety of purposes including booking appointments, customer surveys, competitions, confirmations and much more!
There is also the added benefit that you can easily measure the impact and effectiveness of your campaigns while tracking your return on investment.
Increase Engagement & ROI
2-way Messaging is an ideal way to cost-effectively stay in touch with your customers – the ubiquity of SMS means that you can be sure that your message will be received when it matters the most and your customers will be able to reply in real time.
Providing this enhanced level of communication means that you will enjoy greater overall engagement with your customers.
How do 2-way SMS Work?
The replies to the SMS are received directly inside the rdcom multichannel platform.
Customers can submit answers such as yes or no, confirm their personal information, confirm an appointment, or send issues that need troubleshooting, and much more!
What does rdcom offer?
With rdcom you can send three different types of 2-way SMS to your customers:
- 2-way: Sender not customisable
- 2-way Premium: Non-customisable sender, optimised sending speed
- 2-way Premium & Dedicated number: Customisable numeric sender, optimised sending speed