A key component of our philosophy at rdcom is centred around the concept of teamwork, alignment and knowledge sharing. We emphasise a strong business culture, which is evident in the dialogue with our customers and those who wish to consider our sector. Our dedicated Support Team is always ready to help every new contact, with precise advice and information and to make effective choices based upon the most specific requirements.
Once an expression of interest has been made, we craft a bespoke package in order to deliver what has been requested. We provide informational material, outlining and demonstrating the value the different messaging packages we offer. If requested, we will also plan and provide a personalised bespoke quotation for consideration. Our onboarding process has been refined to provide the best possible experience for our customers. We guide the client through the creation of their account and plan a personalised training programme. This dedicated customer training is carried out via telephone, Skype/ TeamViewer/Hangouts with screen sharing and tutorials in the customer’s language.
The assistance we provide is free, and our goal is to make you confident and independent in the management of your SMS and Email campaigns. We are always available in case of questions and requests for advice in order to achieve the best results possible. If you are interested in the multichannel rdcom platform for sending SMS and Email Marketing campaigns and you are looking for more in-depth training, then we offer comprehensive and bespoke training to enhance your knowledge.
The customer service desk is active from Monday to Friday, from 9am – 1pm and from 2pm – 6pm and can be contacted on +39 045.884.11.99 during these hours. Alternatively you can contact our friendly Support team via email – support[at]rdcom.com
If you have any questions relating to our platform, of if you would like to entrust the planning of your campaign to our dedicated team of experts, contact support[at]rdcom.com
If you would like a quote or details about our services, please contact: support[at]rdcom.com.
If you require technical support, please contact our Routing department at support[at]rdcom.com, this service is available 24/7/365.
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