Support
NEED HELP?
rdcom messaging solutions are based on proprietary technologies that guarantee maximum delivery performance and security.
We guarantee maximum levels of assistance and support.
support@rdcom.com
FAQ
Sending SMS
The GMS network does not always recognise particular characters, such as the symbols • ¥ ¿Ä Æ É Ñ Ö Ø Ü ß ä å æ ñ ö ø ü which may therefore not be correctly displayed by the recipient.
Words in capital letters are not recommended except the name of the BRAND and for initials.
To be best understood, avoid using ambiguous abbreviations; if you enter a phone number, it is advisable to write it without entering spaces. Any links to multimedia content should be preceded and followed by space. Punctuation marks must be followed by a space to avoid being interpreted as a possible emoji.
However, these are isolated cases that do not constitute a significant percentage in relation to the number of messages sent. In the case of incorrect typing of numbers or addresses, or in the case of errors on the server side, the cost of the messages is NOT charged.
Assistance & Technical Support
Our dedicated customer care service is active from Monday to Friday from 09:00 to 13:00 and from 14:00 to 18:00.
You can call the team on: +39 045.884.11.99 or contact us by writing to support[at]rdcom.com.
Purchase, Payments & Billing
It is possible to pay online by credit card. In this case, the purchased product is immediately available. Transactions take place in secure SSL (Secure Socket Layer) mode and are protected by the security protocols of the “Verified by Visa” and Mastercard Secure Code International Circuits.
Payment by bank transfer must be supported by the following coordinates:
IBAN: IT96 K060 4559 7900 0000 5000 474
By sending, during office hours, a copy of the payment receipt to the address support[at]rdcom.com, or via fax to the number 045 8841224, the top-up operations will be made within minutes.
is introduced for companies.With regard to legal persons or all B2B relationships, as required by law, the invoice will arrive in electronic format (XLM), through the exchange code to the recipient code (SDI), or to the PEC address expressly communicated or registered to the Business Register.
For individuals and legal entities not subject to the regulations (B2C relations, natural persons, final consumers and other subjects not obliged to the PEC address) a document is produced in PDF format, which will be sent to the email address indicated by the user in the own account (INFO / USER DATA section) and made available in the same account (INFO / INVOICES section); this document contains the data relating to the purchase made (the same ones shown on the invoice) but will have no fiscal value.