Our dedicated customer care service is active from Monday to Friday from 09:00 to 13:00 and from 14:00 to 18:00.

You can call the team on: +39 045.884.11.99 or contact us by writing to support[at]rdcom.com.

If instead you have doubts about the procedures to follow on the platform or if you prefer to entrust the planning of your campaign to our experts, write to support[at]rdcom.com.

For questions of a strictly technical nature, you can instead contact the Routing Department, available 24/7 at the mail support[at]rdcom.com

It is possible to pay online by credit card. In this case, the purchased product is immediately available. Transactions take place in secure SSL (Secure Socket Layer) mode and are protected by the security protocols of the “Verified by Visa” and Mastercard Secure Code International Circuits.

Payment by bank transfer must be supported by the following coordinates:

IBAN: IT96 K060 4559 7900 0000 5000 474

By sending, during office hours, a copy of the payment receipt to the address support[at]rdcom.com, or via fax to the number 045 8841224, the top-up operations will be made within minutes.

The purchase invoice is issued after the purchase to the name / company name indicated during registration for the service. The data used for billing are those declared when registering to the platform; therefore the importance of a correct insertion of information is underlined.

From January 1st 2019, an obligation for electronic invoicing (Law 205 of 27/12/2017) is introduced for companies.With regard to legal persons or all B2B relationships, as required by law, the invoice will arrive in electronic format (XLM), through the exchange code to the recipient code (SDI), or to the PEC address expressly communicated or registered to the Business Register.

For individuals and legal entities not subject to the regulations (B2C relations, natural persons, final consumers and other subjects not obliged to the PEC address) a document is produced in PDF format, which will be sent to the email address indicated by the user in the own account (INFO / USER DATA section) and made available in the same account (INFO / INVOICES section); this document contains the data relating to the purchase made (the same ones shown on the invoice) but will have no fiscal value.