Real-time order tracking
Live updates, more relaxed customers and fewer requests for information.
With RCS, you can also send real-time updates on delivery status, courier location, estimated arrival times and tracking links, all visible directly in the customer’s messaging app and accessible with a single tap, within a rich and interactive conversation.
Customers can also reschedule deliveries using buttons and, in case of problems, interact with customer care without changing channels. Meanwhile, drivers can coordinate in real time via internal chats and help report delays or critical issues.
Fewer calls or requests asking ‘where is my parcel’, greater efficiency for everyone and a memorable user experience.
Financial services
More secure transactions, more autonomous customers, smoother interactions.
With RCS, you can enhance communication security by alerting customers in real time in the event of suspicious transactions. With a simple tap, they can confirm or block the transaction without having to call or open an app.
But that’s not all: the RCS channel can become a self-service portal, where users manage payment plans, request extensions, dispute charges and access customer support, all within a conversational interface.
You can also send order confirmations with tracking buttons, PDF attachments, or links to direct payments. Integration with major gateways allows you to finalise transactions securely without leaving the chat.
Greater efficiency for customers, fewer dropouts, higher conversion rates. Finance as it should be: transparent, accessible and smart.
