Create and send RCS campaigns.
All within inTouch.
Include images, cards, carousels and actions directly in your text message
With inTouch, you can manage content, recipients, SMS fallbacks, consents, scheduling and results all within the same campaign workflow.
Do you already have an account? Log in to inTouch
What is RCS?
RCS is a mobile messaging standard that enables businesses to communicate using a recognisable identity and to include images, cards, carousels, buttons and actions in the conversation.
The recipient of the message can find out more about an offer, choose an option, open a page, make a call, view a location or save an appointment to their calendar without losing the context of the conversation.
The difference lies not only in what the message shows. That’s what it enables you to do.
Content is the first step. Next comes the countryside.
RCS combines content and action in a single message. With inTouch, you can deliver that content right through to sending and track the results.
Make
Create text messages, media-rich content, cards and carousels. Add buttons, replies and actions that are useful to the recipient.
Check
Use the preview to check how the message and actions will appear on your smartphone before sending.
Configure
Select the agent, lists and recipients. Manage dynamic fields and SMS fallbacks.
Send
Send it straight away or schedule the campaign for the most suitable time.
Measure
Check delivery status, read receipts and interactions to work out what triggered the message.
Content, audience, fallback options, delivery and results all remain within the same environment, alongside email, SMS, data and automations.
Download the comprehensive guide to RCS for Business
Download RCS for Business:
from the Agent to the campaign, the comprehensive rdcom guide to using RCS in communications with customers and prospects.
In the white paper, you’ll find
- how RCS for Business and the Agent work;
- formats, actions, reach and fallback;
- creating and managing campaigns in inTouch;
- data, measurement and use cases;
- A guide to setting up the first RCS pilot.
What can an RCS message do?
RCS can be used at different stages of the relationship with customers and prospects.
Whatever the context, it links the information to the action the person needs to take.
Retail and ecommerce
Display products, offers or alternatives in cards and carousels, and guide the user to the correct page.
Events and services
Send a reminder and allow the recipient to confirm, edit, call or open the location directly from the message.
Travel and events
It provides services, programmes and useful information, and makes it easy to make bookings, confirm reservations or check the calendar.
Utilities and support
Notify users of updates, issues or deadlines, and provide immediate access to their personal account or support.
Get started on your own or build your project with rdcom
Manage campaigns in inTouch
Create content, select your audience, configure fallbacks and consents, schedule the send, and view the results directly from the platform.
Launch your first campaign with rdcom
We’ll help you identify the use case, activate the Agent, design the content and set up the campaign right through to sending it.
Create your first RCS campaign
Create and manage campaigns directly in inTouch, or let the rdcom team help you define the use case, set up the Agent and deliver your first project.