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Technical Support Packages

Our messaging solutions are based upon proprietary technologies that guarantee maximum performance of deliverability and security.

This is an aspect of our services that we take incredibly seriously and has been at the forefront throughout the development of our services.

As part of our multichannel messaging platform we offer various levels of technical support options to provide our customers with the highest levels of customer service and technical support possible.

Via Email/Ticketing System

The Bronze Assistance package provides your business with a dedicated account manager to provide guidance and technical assistance from Monday to Friday between the hours of 09:00 – 18:00 (CET)

The Bronze Extended Assistance package provides your company with a dedicated Account Manager and technical assistance from Monday to Sunday, 24 hours a day

If you are looking for a more comprehensive support package then our Silver Assistance package provides you with an Account Manager, dedicated monitoring of your IP and priority support 24/7/365

The Gold Assistance package is our most comprehensive and complete technical support package and provides you with the following:

  • Dedicated Account Manager
  • Priority 24/7/365
  • IP Monitoring
  • Unlimited Ramp Up Service
  • Unlimited Warm Up Service

Got a question about the services offered as part of our technical support packages? Our Glossary section will have the answer that you’re looking for!

Alternatively, you can contact our friendly technical support team for further assistance.

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