Platform Glossary

This is the ideal add-on for those looking to add unlimited multiple users to their account; resellers can add as many sub-accounts as required.

Our White Label service is an ideal way to improve your offerings to the market and grow your business by reselling our messaging platform under your own brand name. You can fully customise the platform with your own branding and sell it as your own product. The platform is currently available in 3 languages, English, Spanish and Italian, meaning that it is the ideal product to help you increase your brand awareness and gain traction by offering an innovative marketing platform in your own or even in a new market.

A Dedicated IP for email marketing purposes ensures that you are the only sender on the IP, meainig that the reputation of the IP is determined by your own sending behaviour. If you are sending campaigns from a Shared IP, then the reputation is determined by the aggreagated sending activity of other users sharing your IP.

Our IP Monitoring service ensures that you are protected against any issues relating to your IP, both now and in the long-term future, ensuring that future issues are avoided and that your IP enjoys optimal, long-term health.

When a new IP is assigned for email marketing activities, the server will be considered new and without any previous history of email traffic. Therefore work needs to be undertaken to build up a positive reputation with ISPs.

We start to warm up the IP by sending small numbers of emails on a daily basis and slowly increase the number of emails sent over a period of time. This ensures that ISPs recognise the sender and that it develops a positive reputation for the sending of large volumes of emails.

Once the fresh IP has developed a small reputation for the sending of emails for email marketing purposes, it is important that the number of emails is increased on a daily basis to guard against action such as blacklisting being taken against the server. As part of our IP Ramp Up service we increase the number of emails for you on a daily basis to ensure that it is fully prepared and optimised for the sending of high volume email marketing campaigns.

If you are planning on sending large volumes of email marketing campaigns then our Unlimited Warm Up and Ramp Up services is essential as it ensures that your server is fully prepared and optimised for the sending of considerably larger volumes of email marketing campaigns on an ongoing basis.

Our talented team of dedicated in-house developers are on hand to provide customised development work based upon your requirements. Please speak to your dedicated Account Manager or our Support team for further information.

Our Bronze Assistance package provides your business with a dedicated Account Manager and priority support from Monday to Friday between the hours of 09:00 – 18:00 (CET).

Our Silver support package provides you with a dedicated Account Manager, IP monitoring and 24/7 priority support from our experts.

The Gold support package provides you with the highest level of assistance and includes the following:

• Dedicated Account Manager
• Priority Support 24/7/365
• IP Monitoring
• Unlimited Ramp Up Service
• Unlimited Warm Up Service

As a default setting we store your account’s statistics for 6 months; if you prefer to extend the amount of time that your statistics are stored in order to review data over a longer period of time, then is an essential add-on that will help you gain enhanced insights into your campaigns.

Our onsite training is tailored to your specific requirements to help you get the most out of the rdcom platform and take your messaging to the next level. Our team of experts will vist you in your company on the time and date of your choosing and will provide an in-depth demonstration of the platform.

Ensure that you get the most out of your exhibitions and trade shows with our dedicated Tablet that provides your with specialist lead generation forms to capture data and increase your leads!