Integrating different tools has always been one of the most complex aspects of digital projects.
When systems do not communicate with each other, processes slow down, data gets scattered, and manual tasks increase. In this context, integrations are no longer optional: they are what truly allow systems to work together.
inTouch is designed to integrate with other business systems through APIs and webhooks, connecting with CRMs, e-commerce platforms, and management software. But today, companies are asking for more: integrations that are simple, fast, and accessible even without development work.
This is why we introduced the integration between inTouch and Zapier.
Zapier and inTouch
Zapier makes it possible to connect thousands of applications and create automations quickly and easily, without writing any code.
In practice, an event that happens in an external system can automatically trigger an action in inTouch: sending an SMS or an email, or updating contact lists.
Some practical examples
- By connecting inTouch to Google Sheets, every new contact added to a spreadsheet can be automatically imported into the platform.
- If a customer abandons a cart on Ecwid, a Zap can trigger the sending of a follow-up email or SMS to recover the sale.
- When a new landing page is published, a notification can be sent via inTouch to a team Slack channel.
These are simple automations, but the same principle applies to more complex workflows. Zapier allows inTouch to be connected to e-commerce platforms, email services, spreadsheets, calendars, and CRMs, without technical skills.
Thanks to ready-made templates, you only need to set the goal of the automation to get a pre-built flow structure, which can be customized in just a few steps.
There are no additional costs for this service: you only need an inTouch account and a Zapier account.
This type of integration helps automate repetitive tasks, improve productivity, and connect the tools already used within the company, adapting workflows to specific needs.
Looking ahead
For rdcom, offering a platform that adapts to the systems already used by companies is an ongoing commitment. With Zapier, the direction is clear: making automations more accessible and immediate, while maintaining reliability and control.
Learn how to integrate inTouch with Zapier and create your first automated flow.
