Maximising Engagement with SMS: 7 tips to do it


In the fast-paced world of business, whatever the activity, effective communication and engagement results are the key to success As technology continues to evolve, companies, especially small and medium-sized enterprises (SMEs), are constantly looking for innovative ways to interact with their audience. One powerful tool that has stood the test of time is Short Message Service (SMS). In this article, we will explore the panorama of SMS, supported by compelling data and statistics, and delve into the countless benefits it offers to companies eager to improve their engagement strategies.

Panoramic View of SMS: Data and Numbers

SMS has come a long way since its inception, transforming into a dynamic communication channel that boasts an impressive reach and immediacy. With over 5 billion mobile phone users globally, SMS provides an unparalleled opportunity for businesses to connect with their audience directly According to recent statistics, SMS has an open rate of over 98%, making it one of the most effective tools for reaching customers instantaneously.

Panoramic View of SMS: Data and Numbers

Advantages of Utilizing SMS for Business Engagement:

  1. Instant Reach and Readability:SMS messages are typically read within minutes of being received, providing businesses with an immediate and direct line of communication with their target audience. Unlike emails that might end up in spam folders or go unnoticed, SMS messages are almost always opened and read promptly.
  2. High Engagement Rates: Studies indicate that engagement rates through SMS are significantly higher than other communication channels. Whether it’s a promotional offer, a time-sensitive announcement, or personalized content, SMS captures the attention of recipients more effectively, leading to increased customer engagement.
  3. Cost-Effective Marketing: For small to medium-sized businesses with limited marketing budgets, SMS offers a cost-effective solution Compared to traditional advertising channels, SMS campaigns are affordable and yield impressive results, making them an ideal choice for businesses looking to maximize their ROI.
  4. Personalization and Targeting: SMS allows for personalized communication with customers. Businesses can tailor messages based on customer preferences, previous interactions, and purchase history, creating a more meaningful and relevant connection. This personalized approach enhances customer satisfaction and loyalty.

Le potenzialità della comunicazione multicanale per raggiungere i tuoi obiettivi commerciali, in un solo strumento.

How to Maximize Business Engagement with SMS:

1.Build a Subscribers List:

Start by building a permission-based SMS subscribers list. Encourage customers to opt-in for SMS updates through various channels, such as your website, social media, or in-store promotions. Offering incentives like discounts or exclusive offers can entice customers to subscribe.

Segmentation for Targeted Messaging:

Segment your SMS subscribers based on demographics, preferences, and behavior. This allows for more targeted and relevant messaging, increasing the likelihood of customer engagement. Whether it’s sending promotions to specific customer segments or personalized recommendations, segmentation enhances the impact of your SMS campaigns.

3.Craft Compelling Content:

The success of your SMS campaigns hinges on the content of your messages. Keep it concise, relevant, and compelling. Whether you’re promoting a sale, announcing a new product, or sending a personalized offer, make sure your message adds value and prompts action.

4. Utilize SMS Automation:

Leverage SMS automation tools to streamline your campaigns. Set up automated messages for welcome sequences, order confirmations, and follow-up reminders. Automation not only saves time but ensures timely and consistent communication with your audience.

5. Optimize Timing:

Consider the timing of your SMS campaigns. Research shows that certain times of the day and week are more effective for sending messages. Test different timings to identify when your audience is most responsive, optimizing the impact of your SMS engagement strategy.

6. Implement Two-Way Communication:

Enable bidirectional communication with your customers through 2-Way SMS. Allow them to reply to your messages, ask questions, or provide feedback. This creates a more interactive and engaging experience, fostering a stronger connection between your business and its audience.

7. Integrate SMS with Multichannel Marketing:

While SMS is a powerful standalone tool, integrating it with other marketing channels as Emails amplifies its effectiveness. Incorporate SMS into your mult Incorporate SMS into your multi-channel marketing strategy.

Engagement and SMS: how to do it on the inTouch Multichannel Platform

Your SMS can be a maximum of 160 characters long, but don’t think that it is limited to words! You can, in fact, add additional elements to enrich your content, such as:

  • Trackable links: using our URL shortener, you can convert a link into a shorter address and track it for click statistics.
  • Variables: the inclusion of dynamic fields allows you to customise the content even more (e.g. include a variable for ‘Name’ and the recipient will see their name appear in the message text).
  • Output links: it is possible to integrate a link (which will be shortened automatically by the platform) to an unsubscription page. The recipient can then delete himself/herself from your contact lists.
  • SMS Templates: insert predefined SMS texts to speed up the creation of frequent SMS campaigns. To create SMS Templates go to the Creativity section.
  • Landing Pages: enrich the content of your SMS through links to customised landing pages, which you can create by accessing the Creativity section.
The SMS Campaigns section on the inTouch Multichannel Platform

The Evolution of SMS: RCS (Rich Communication Services)

In the realm of messaging evolution, the concept of RCS (Rich Communication Services) stands out as a crucial milestone in the transformation of SMS. RCS represents a natural progression from traditional SMS, enriching the messaging experience with advanced features. Unlike standard SMS, RCS allows for the transmission of multimedia messages, including images and videos, enhancing the ability to communicate more vividly and expressively.

The adoption of RCS signifies a leap forward in providing a more interactive and visually appealing messaging experience, aligning with the growing expectations of modern users. Integrating these new features into the overall approach to SMS engagement strategies can lead to richer and more engaging communication, allowing businesses to stay abreast of evolving consumer preferences.


Rdcom is a Google partner for the RCS service, contact us at
to find out how to easily implement it in your communication strategies!

In conclusion, SMS emerges as a formidable tool for businesses aiming to maximize engagement with their audience. The widespread reach, high open rates, and direct communication capabilities make SMS an invaluable asset in any comprehensive marketing strategy.

To fully harness the potential of SMS engagement, businesses are strongly encouraged to adopt a technical and data-driven approach. Utilize segmentation, automation, two-way communication, multichannel integration, and performance analytics to craft targeted and effective SMS campaigns.

At rdcom we have been involved in mobile messaging for over 20 years and the world of SMS is an essential service in our business, which is why we employ experts and develop synergies globally with the leading operators on the market.

Register for free for our inTouch Multichannel Platform! Here you can effortlessly integrate SMS into your marketing arsenal, elevating your corporate communication and keeping up with the competitive landscape. Register today and unlock the full potential of SMS engagement!

Le potenzialità della comunicazione multicanale per raggiungere i tuoi obiettivi commerciali, in un solo strumento.


Articoli correlati